No. 001Questions

Everything people ask, and how to ask the rest.

Answers on the comb, the oils, and your order. If yours is not here, the form at the bottom reaches a person who replies within a day.


01The comb

On the object itself

01 What exactly is the Nib Comb?

A comb with a sealed reservoir in the body and seven fine metal tips. You fill it with oil, draw it along a part, and each tip lays one thin line of oil on the scalp. Nothing reaches the hands, the lengths, or the towel.

02 How much does it hold?

About 4 ml. That is a full scalp for most people, and a little more than most people need. Start with half.

03 Will it leak in my bag?

Not when capped. The reservoir is sealed and the tips only release on contact with skin. Cap it after filling and carry it anywhere.

04 How do I clean it?

Hold the teeth under warm running water for a few seconds after each use. No soaking, no brushes. If you switch oils, rinse a little longer.

05 Does it work with my hair type?

The tips touch the scalp at the part, not the lengths of your hair, so it is built to work across lengths and textures. Make a part, glide, repeat.

02Oils

On what goes in it

01 What oils can I use?

Anything that pours: rosemary, castor, jojoba, amla, argan, scalp serums, or your own blend. Nib has no opinion about what goes in the reservoir.

02 Thick oils like castor, too?

Yes. They move more slowly through the tips, so move a little slower along the part. Warming the oil in your hands first helps.

03 Can I leave oil in it between uses?

Yes. Rinse the tips, cap it, and the reservoir keeps the rest sealed until the next evening.

04 Does the comb come with oil?

No. We sell the tool, not the transformation. You already have an oil you trust; this just puts it where you aimed.

05 How often should I oil my scalp?

Most people oil one to three times a week, often the evening before a wash. Your scalp will tell you: tight and dry means more often, greasy means less.

03Orders

On shipping, returns and sets

01 Is shipping really free everywhere?

Yes. Every order, every country, no minimum. Outside the United States, your country may charge import duties when the parcel arrives.

02 How long does delivery take?

Orders arrive in 4–8 business days, including 2 business days to prepare your shipment. Free worldwide shipping. You get a tracking link by email as soon as your order ships.

03 What is the return policy?

Unopened items can be returned within 30 days of delivery, in their original sealed packaging. Email us with your order number and we will send a prepaid return label, so it costs you nothing. Opened combs can't be returned for hygiene reasons, unless they arrived damaged or defective. Full details are in our refund policy.

04 Can I buy more than one?

Yes. The Pair and the Trio cost less per comb than buying singles.

05 Something arrived damaged. Now what?

Email info@nibcomb.com within 30 days of delivery with your order number and a photo of the problem. We will replace it or refund it, whether or not it has been opened.

04Correspondence

Still curious? Write.

Questions about an order, an oil, or the comb itself. A person answers every message within a day.

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4283 Express Lane
Sarasota, Florida
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