Refund policy

Last updated: November 8, 2026

Unopened items: 30-day returns

You can return an unopened Nib Comb within 30 days of delivery, in its original sealed packaging.

Why opened items can't be returned

The Nib Comb is a personal hair-care tool. Once it has been opened and used, it can't be resold, for the same hygiene reasons as a toothbrush. Opened or used items are not eligible for return.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, we'll replace it or refund it, whether or not it has been opened. Email info@nibcomb.com within 30 days of delivery with your order number and a photo of the problem.

How to start a return

1. Email info@nibcomb.com with your order number within 30 days of delivery.
2. We'll email you a prepaid return label and instructions, so returning an unopened item costs you nothing.
3. Send the item back unopened, in its original sealed packaging.

Refund timing

Once your return arrives and we've checked it is unopened, we refund your original payment method within 5 business days. Your bank or card provider may take a further 3–10 business days to show it.

Exchanges

To switch between the Single, Pair and Trio, return the unopened set and place a new order.

Cancellations

Email us within 12 hours of ordering to cancel for a full refund.

Contact

info@nibcomb.com · +1 242-808-5023